Shipping within New Zealand
$7.50 - Courier to residential address
$10.00 - Courier to Rural address
FREE shipping for orders $200+
* Standard delivery time 5-10 working days*
Rest of the world
$20 Air Mail - Untracked Service
$40 Air Mail - Tracked Service
FREE tracked shipping for orders over $500
Parcels sent on the standard air mail service ($20 international shipping option) are not tracked. Items sent under this option are done so at the risk of the customer and we are unable to accept responsibility for any loss or damage to any order shipped under this option.
Parcels sent on the tracked air mail service ($40 international shipping option) will be sent with a tracking number which will be emailed to the customer when their order is fulfilled and the package has been sent. Customers will then be able to use this number to track the progress of their parcel prior to delivery.
Shipping times on international packages may vary between countries.
Please note that during busy times such as Christmas, courier and postal services can become over loaded and some delays are possible.
It is possible that we may be out of stock of certain items due to our in store ranges changing on a regular basis. Sometimes, high demand may mean that an item is out of stock before we can update our website. We will endeavour to fulfill all orders or will advise promptly if an item is out of stock and suggest alternatives if they are available.
RETURNS
We promise to refund or exchange any FULL PRICE item you aren't 100% satisfied with when you return it to us.
Provided that the item:
- is unworn (apart from trying it on) & with tags attached
- is returned within 7 days
PLEASE NOTE THAT SALE ITEMS MAY NOT BE RETURNED OR EXCHANGED.
EXCHANGES
If you need to exchange your product for a different size, please send us an email at info@cavalleriatoscana.nz and send your item to:
The Rider Shop
c- Rangiora Equestrian Supplies
723 Lineside Road
Rangiora 7400
New Zealand
SHIPPING
To return your product, you should mail your product to:
The Rider Shop
c- Rangiora Equestrian Supplies
723 Lineside Road
Rangiora 7400
New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
DELIVERY
Delivery time within New Zealand 5-10 working days. Please note that during busy times such as Christmas, courier and postal services can become over loaded and some delays are possible.
PLEASE NOTE
Refunds will be credited to your original method of payment.
If you have any questions please email or call us.
