Returns
ONLINE RETURNS POLICY
We promise to refund or exchange any FULL PRICE item purchased on our website which you are not 100% satisfied with provided that the item:
- is unworn (apart from trying it on)
- is returned with all tags still attached & in the correct packaging/jacket bag etc
- is returned within 7 days.
PLEASE NOTE THAT SALE ITEMS MAY NOT BE RETURNED OR EXCHANGED.
EXCHANGES
If you need to exchange your product for a different size, send us an email at sales@theridershop.nz and send your item to:
The Rider Shop
C/- Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand
SHIPPING
To return your product, you should mail your product to:
The Rider Shop
C/- Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DELIVERY
You should expect to receive your order within 5 working days from payment being received if you live in New Zealand. Overseas customers should expect their orders in 5-14 working days.
Public holidays may cause some delay in shipping.
PLEASE NOTE
Refunds will be credited to your original method of payment.
If you have any questions please email or call us.